Delivery dispute portal
Take control of order fulfilment and eliminate delivery anxiety among shoppers.
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Lost and damage management
Make delivery exception reporting frictionless
Assist customers who wish to report a subpar delivery experience. Manage loss and damaged item claims with superior efficiency. Handle delivery exceptions without shifting the responsibility to your shipping partner.
Optimize shipping costs
Establish a systematic process to handle lost and damaged shipments
Loss and damaged shipments can cut into your profit margin. Act swiftly to claim refunds for shipments damaged during transit or packages reported as missing.
Post-purchase customer experience
Transform customer’s delivery experience
Don’t let a single poor delivery experience ruin your brand reputation. Deliver an exceptional delivery experience with a self-serve portal for fielding refund requests.
Lost and damage management
Make delivery exception reporting frictionless
Assist customers who wish to report a subpar delivery experience. Manage loss and damaged item claims with superior efficiency. Handle delivery exceptions without shifting the responsibility to your shipping partner.
Optimize shipping costs
Establish a systematic process to process lost and damaged items
Loss and damaged shipments can cut into your profit margin. Act swiftly to claim refunds for shipments damaged during transit or packages reported as missing.
Post-purchase customer experience
Transform customer’s delivery experience
Don’t let a single poor delivery experience ruin your brand reputation. Deliver an exceptional delivery experience with a self-serve portal for fielding refund requests.
With Shippingchimp you can
▼95%
Reduce “Where is my order” calls
▲57%
Increase customer experience
▲90%
Boost purchase rate
▼15%
Reduce shipping cost
What our users have been saying
"We’ve seen 30% decrease in our monthly shipping costs and support team is very proactive about delivery delays"
Gale Stormdrain
Logistics Manager, Toy Store
"The ability to track end to end delivery on our website creates a better brand experience for our customers"
Joshua Manson
CEO, Apparel Company
"Saved 71 hours per month with automated shipping label generation and notifications to customers."
Yvonne Chen
Director of Logistics, Fashion eCommerce
